Know and follow company policy and procedures.Ability to tolerate angry or upset customers.Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.

Provide exceptional customer service to all internal and external customers.Grand Falls Casino & Golf Resort conforms to the spirit as well as to the letter of all applicable laws and regulations.Īll employees must be able to speak, read and write in English and be able to articulate clearly and audibly. Grand Falls Casino & Golf Resort prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Grand Falls Casino & Golf Resort is an equal opportunity employer. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort. (Hotel Front Desk) Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions.

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